Shopping Terms & Conditions

Shipping & Delivery

Most orders ship within 1-5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. As soon as your order ships, you will receive an email confirmation with tracking information to the email address submitted with your order.

Shipping rates: Shipping rates and estimated delivery times vary depending on location.

We do not ship to PO boxes, therefore, please provide a physical address.

Free shipping is offered on orders over $100 (before tax) and shipped within USA.

Shipping to Hawaii is a Flat Rate of $30.

Express Shipping

Express orders placed before 1:00 pm (PST) will be shipped out on the same day. Orders placed after the cutoff will be shipped out on the next business day.

International Shipping

International Shipping Countries

Malibu Sugar ships to all countries currently serviced by USPS. Please email us at malibusugar@aol.com if you have any questions regarding placing an international order.

Transit Time

Typical transit time for international orders is 7-10 days. Once the order reaches the “Ship To” country, it may take additional time for your shipment to be cleared through customs. Customs clearance times vary by country and are at the discretion of the customs agency in the destination country.

Cost & Shipping

Most orders ship within 1-5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on weekends or holidays. As soon as your order ships you will receive an email confirmation to the email address you submitted with your order. If for some reason you do not receive an email, please check your spam folder and add malibusugar@aol.com to your “safe sender” list.

Canadian orders will be charged a flat rate shipping fee of $35. Does not include taxes and duties, see below.

Taxes & Duties

The international shipping charge does not include customs duties/taxes, which may be charged separately by the carrier. All applicable customs fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of the custom agents to release your package. For more information consult your local customs office.

All international shipments are final sale.

Returns & Exchanges

All returns must be returned within 30 days of receipt to the address below. Please include a copy of your invoice along with your return.

Please send all returns to:

Malibu Sugar Inc. / Returns Dept.
851 E 60th Street
Los Angeles, CA 90001

Return requirements:

  • ALL returns must be unworn, unwashed merchandise.
  • ALL sale and/or discounted items are FINAL SALE.
  • ALL bath products and accessories are FINAL SALE.

If you return an item that is not eligible for return, you are responsible for the cost of shipping it back to you.

If any returns do not meet these requirements, you will be contacted and the items must be returned to you. We reserve the right to refuse any refund if we believe the items purchased have any signs of wear, alteration, damage, or misuse.

Thank you for your cooperation.

If you have any questions or concerns regarding your return please feel free to contact our customer service: malibusugar@aol.com

Malibu Sugar is NOT responsible for any shipping charges that may occur from a return. The original shipping charges are NON-REFUNDABLE. Return Process: Once we have received the return and it is approved, your refund will be credited back to the original method of payment used to make the purchase. Your refund will be processed within 7 business days. You will be notified via email. Please note that your banking or Credit Card Company may take longer to process the refund. It may take up to 5-7 business days once they’ve received the information from us.

Terms & Conditions

Please take some time to review these Terms and Conditions. Your use of this website and/or purchase of any products through this website constitute your agreement to the following Terms and Conditions. By accessing Malibusugar.com (the “Website”), you (the “User” or “you”) represent and warrant that you have read, understood and agree (1) to be bound by the following Terms and Conditions (“Agreement”); (2) that you have the right, authority, and capacity to abide by this Agreement; and (3) that you agree to comply with all applicable laws and regulations concerning your access and use of the website.

Malibu Sugar Inc. reserves the right to update, change, modify or otherwise alter these Terms and Conditions at any time without prior notice. Such revisions shall be effective immediately upon notice thereof, and any such notice may be given through any means, including but not limited to posting of the revised terms on the Website. It is your responsibility to review this Agreement for revisions and modifications that may affect your rights or obligations hereunder. You agree that you shall be bound by any such modifications to those terms. ANY ACCESS OR USE OF THIS WEBSITE BY YOU AFTER NOTICE OF REVISIONS SHALL CONSTITUTE AND BE DEEMED YOUR AGREEMENT TO THE REVISED TERMS.

These Terms are effective unless and until terminated by Malibu Sugar Inc. Malibu Sugar Inc. may terminate these Terms without notice and at any time. In the event of termination, you are no longer authorized to access the website and the restrictions imposed on you with respect to the Content (as defined herein) and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shall survive termination. Malibu Sugar Inc. shall also have the right without notice and at any time to terminate the Website or any portion thereof, or any products or services offered through the Website, or to terminate any individual’s right to access or use the Website or any portion thereof.