Returns & Exchanges

Malibu Sugar Return Policy ✨

We want you (and your tweens!) to love every Malibu Sugar piece. If something isn’t quite right, we’ve got you covered.

Easy Returns

You have 30 days from the date of purchase to return items.
Items must be unworn, unwashed, and in original condition with tags attached.
Returns are accepted for a full refund or store credit—your choice!

Please send all returns to:

· Malibu Sugar Inc. / Returns Dept.
153 W Rosecrans Ave, Unit: SHOWROOM
Gardena, CA 90248

Exchanges

Want a different size, color, or style? We’ll happily exchange your item at no extra shipping cost.

Sale Items

Final Sale items can’t be returned or exchanged (but if anything arrives damaged, let us know right away and we’ll make it right).

Returns & Refunds 💕

We want you to be happy with every Malibu Sugar order! Here are a few things to know about returns:

Eligibility: Items must be in original condition—unworn, unwashed, with tags attached.
Non-Returnable Items: If something is returned that doesn’t meet these requirements, we’ll contact you and ship it back to you.
Refund Approval: We may need to decline a refund if items show signs of wear, alteration, damage, or misuse.

Shipping Costs

Original shipping charges are non-refundable.
If a return isn’t eligible, the cost of shipping the item back to you will be your responsibility.

Refund Process

Once we receive and approve your return, your refund will be issued back to your original payment method within 7 business days.
We’ll send you an email confirmation once your refund is processed.
Please note: your bank or credit card company may take an additional 5–7 business days to post the refund to your account.

Our Promise

If you have any questions or concerns regarding your return please feel free to contact our customer service: shopmalibusugar@yahoo.com

We’re here to make shopping fun and stress-free. If you ever have a question about fit, style, or returns, reach out—we love helping our Malibu Sugar family! 💕